Web Based Employee Self Service.

Assalammualaikum, Hi again! Now I will tell you about web based employee self service according to my understanding, based on what have been taught by Dr.Roya in the class. ESS involves the use of interactive technology by both employee and also management to receive information or update it for the benefits of organization. It also helps to streamline the data flow of information and helps to manage the organization. ESS also helps to collect personal information of employee, conduct transaction and others. Moreover, the workload for the human resource also can be reduced by using ESS.


In addition, the lecturer also mentions that, ESS provides the user with browser interface where they can deal with their own business without any difficulties. For example, the employee can apply for leave, check for internal job vacancies and others. The organization will have to understand how the system will benefit to employees and provide them with the real time information. ESS also has the function to maintain data which it can be applied with multiple access of technology. For example, Toyota Australia has improved the ESS function and provides the facility to access it in Electronic HR kiosk in the common meeting area. ESS also have been proven to be time saving.


The data in the ESS also should be clear and useful for the employee, where according to Ordonez (2002), ESS theme of delivering the information should be maintained to make sure employee can do their personal business with the right information. This will also help to eliminate confusion, and employee can access the system for information without emailing or making telephone call to the service centre. Moreover, ESS also plays a role of improving organization as a whole and according to Webster Buchanan (2002), the organization that use ESS stated that there are significant growth and they have best business practice.


ESS also has a lot of advantage for the organization, as it helps the administration to monitor their employee participation in the organization, speed up the information delivery, and ensure the personal information of employee is updated. The communication from the top to the down also becomes better, as the ESS provide a clear understanding about the information that was given by management. The employee also will feel satisfaction of handling the program by themselves, without the help of other people. Based on my explanation, I can say that I understand this topic.

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 Example of ESS system in the below diagram.

Reference :

1.Tatnall, A.,(2005), Web Portals:The New Gateway To Internet Information and Service, Idea Group Publishing, United States Of America.
2. Corpuz, C., R., (2006), Human Resource Management (Revised Edition), Rex Bookstore, Philipine.